Shipping policy
Last updated: 14/04/2026
Thank you for shopping with us! Below are the terms and conditions that make up our Shipping Policy.
1. Order Processing Time
All orders are processed within 2–4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you of any significant delays.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Standard Shipping: 3–7 business days]
- International Shipping: [7–21 business days]
Delivery delays can occasionally occur due to factors outside our control.
3. Shipping Locations
We currently ship to:
- UK, USA, Mainland Europe, Japan, Australia
If your location is not listed, please contact us at VallumOutdoors@gmail.com before placing an order.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.
5. Shipping Issues & Delays
We are not responsible for delays caused by:
- Postal service issues
- Customs clearance (for international orders)
- Incorrect shipping addresses provided at checkout
Please ensure your shipping details are correct before completing your purchase.
6. Lost or Stolen Packages
We are not responsible for lost or stolen packages once they are marked as delivered. If your package is missing, please contact the shipping carrier directly.
7. Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery at VallumOutdoors@gmail.com with photos of the item and packaging.
8. Customs, Duties & Taxes (International Orders)
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. These charges are the customer’s responsibility.
9. Contact Us
If you have any questions about your order or our shipping policy, please contact us via the store or by email: VallumOutdoors@gmail.com
Thank you for shopping with us!